Frequently Asked Questions
Practical answers about departments, appointments, pricing, health tourism, insurance, travel planning, and patient logistics.
Marmara Health Center
Istanbul, Atasehir
A coordinated medical campus combining diagnostics, surgery, check-up programs, and international patient services.
Which services does Marmara Health Center provide?
The center provides multi-specialty care including check-up programs, cardiology, orthopedics, oncology, IVF, bariatric surgery, and more.
Is emergency care available 24/7?
Yes, the emergency unit is available 24/7 and supports rapid triage and evaluation.
Where is the hospital located?
Marmara Health Center is located in Atasehir on the Asian side of Istanbul.
Do you offer second opinion services?
Yes, second opinion cases can be reviewed through records assessment and online consultation.
Do you hold quality accreditations?
The center operates according to international and national quality, safety, and clinical governance standards.
Can I access my results online?
Selected results and discharge documents can be shared securely in digital format.
Are arrangements available for companions?
Companion arrangements and related accommodation planning can be coordinated depending on room type and treatment plan.
What is the first step for international patients?
The journey usually starts with file sharing and an online pre-assessment appointment.
Do you provide transfer services?
Yes, airport, hotel, and hospital transfers can be arranged by the international patient team.
Can you assist with accommodation?
Yes, the team can guide patients toward hotel or serviced apartment options based on treatment length.
Which interpreter languages are available?
Turkish, English, Russian, and German are supported, with Arabic coordination available for selected cases.
Do you help with visa-related documents?
The hospital can prepare invitation and scheduling documents to support visa applications when required.
How do you estimate the length of stay?
Estimated stay is shared after records review and depends on the planned procedure and recovery needs.
Does follow-up continue after I return home?
Yes, online follow-up appointments and secure report sharing can continue after return travel.
How does the online appointment form work?
After department, doctor, and preferred date are submitted, the team reviews the request and responds with confirmation details.
Is a same-day appointment possible?
Depending on availability and clinical urgency, same-day slots may be opened for selected departments.
What information is required for booking?
Full name, contact details, preferred department, and a short medical note help the team schedule accurately.
When is payment made?
Final cost depends on the planned services and payment is typically completed during visit confirmation or admission.
Can I reschedule my appointment?
Yes, the coordination team can help reschedule based on physician and clinic availability.
Should I send my previous reports before treatment?
Yes, previous reports and imaging are very helpful for planning and second opinion review.
Can check-up programs be completed in one day?
Many packages can be completed within one day, although additional testing may extend the schedule.
How long does IVF treatment take?
The timeline varies by protocol and lab plan, with a personalized calendar shared after review.
Is psychological evaluation required before bariatric surgery?
Yes, candidacy is usually reviewed together with nutrition, psychology, and metabolic assessment.
Can I request a second opinion in cardiology?
Yes, ECG, echo, angiography reports, and medication plans can all be reviewed for a cardiology second opinion.
Do you use a tumor board approach in oncology?
Yes, selected oncology cases can be discussed in multidisciplinary tumor board review.
Do you accept private insurance?
Coverage depends on the service plan, and policy details can be reviewed in advance.
Can international insurance be used?
Some plans may work through direct billing while others require reimbursement; this depends on the insurer.
Is pre-authorization required?
If your insurer requires pre-authorization, the team can guide you on the necessary documents.
What if a package is not covered by insurance?
In that case, self-pay pricing and payment planning are explained by the admissions team.
Can reports and invoices be prepared for insurance claims?
Yes, selected reports and invoices can be prepared to support insurance claims.